Impacting the Service Market and Society
Impacting the Service Market and Society
The best way to serve your customer, is the human way.
From underemployment to an effective sales strategy. Scooto has changed the way the market sees customer service.
Our mission is to transform the relationship between people and companies through human and artificial intelligence in sales, prospecting and support based on data analysis and a focus on solutions.
The Scooto Way
People and social impact
Our team is 100% made up of women, promoting social impact, inclusion and professional development. In this way, we guarantee a humanized, strategic and impactful service.
Humanization
Good customer service isn’t just about solving demands, it’s about creating genuine relationships. Our approach balances technology and empathy, making every contact meaningful and relevant to the customer.
Technology
Innovation is in our DNA! We use artificial intelligence and automation tools to boost the productivity and assertiveness of our interactions.
Marina Vaz, CEO & Founder
I used to believe that guaranteeing the quality of support and customer service operations depended on robust performance control software. That’s when I realized that the biggest bottleneck in customer service was in the work model of the agents.
What happened to improving working conditions by offering remote opportunities and above-average pay? We attracted highly qualified professionals from all over the world and achieved results 40% above the segment average.
People who work happily create positive customer experiences. That’s our culture. – Marina Vaz.
Get to know our BOARD
Our social impact
More than numbers, our data represents the change we are promoting in the market.
100% of our operation is run by women, and 46% of our team is made up of black women.
Best company for female leaders
Awarded by ApexBrasil, highlighting our innovative management model and empowerment of women in the market.
Best of International Business
A recognition of Scooto’s positive impact and sustainable growth.
UN Prize - Race is a Priority
A seal of our commitment to racial equity and diversity in the corporate environment.
The Scooto mentality
Our way of serving and selling is from the inside out. Find out about the values that have brought us this far.
Innovate by humanizing
We believe that the most sophisticated tool society has is humanization.
Trust people and surprise them
Surprising positively with relationships and service is Scooto’s goal. We want to delight people by providing intelligent solutions.
Be anti-racist
Building an anti-racist environment means mobilizing to deal effectively with practices of discrimination or exclusion, setting defined targets for the inclusion of black women in leadership, with adequate pay and training for all.
Get your hands dirty
This is the best way to learn and teach someone! Our development is done in practice, our management is done by example.
Pause, create and innovate
Taking a break from the hustle and bustle of everyday life is essential if we want to innovate and come up with more solutions. All hail creative leisure!
Embrace and lead transformations
Science has proven that it’s not the strongest who survive, but those who adapt best to change. At Scooto, we are leading change with courage and resilience.
Communicate with intention, honesty and responsibility
Communication is the most important tool in relationships, so sincerity and responsibility are the basis here.
Our cases
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Do you want to be part of it and become a Scooterist?
Find out how to become a service provider at Scooto.
Check out our blog
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Service via WhatsApp: how to delight your customers
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Lead qualification: the complete guide to optimizing your sales
Fintech has 91 PAs in Scooto
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