Service SLA: check out the most important points on the subject
Introduction Customer service is one of the most important factors for a company’s success, as it has a direct impact on customer […]
Customer Success vs. Customer Service: understand the difference
Understand the main characteristics that differentiate Customer Success and SAC
Discover 4 incredible powers of customer service
In this article, you'll discover the incredible powers of customer service and how it can save your company.
Omnichannel customer service: what is it and how to implement it?
Omnichannel service is already part of what customers consider essential in their shopping experience. Find out all about this service model and how to implement it in your business.
Humanized service: learn how to put it into practice
While many companies swear on their faces that they are delivering humanized and effective customer service, consumers say they don't experience this as much.
World’s worst customer service manual: how to deliver the worst customer experience
Learn how to deliver the worst customer experience with the world's worst customer service manual.
Scootando in Practice: How would Scooto help support a telephone operator and an e-commerce business?
To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.
Customer service BPO: to outsource or not to outsource?
Learn about the concept of BPO applied to customer service, its advantages and how to make the right decision when outsourcing this strategic demand for the success of your business.
SAC: Understand what customer service is and its importance
What are the challenges of a CEO faced with the exponential growth of a startup?
3 things motherhood teaches you about customer service
Generate, give birth, create, mother. Being a mother is one of the most complex jobs anyone can hold. This position, which comes […]
4 tips that will save your call center
Everyone knows that offering a good customer service experience is important to the success of a business. But what you might not know is how to make it happen.
Service is still the ugly duckling in companies
We've reached 2022 and we're still facing problematic issues in relation to companies' service sectors.