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Customer Service

Service SLA: check out the most important points on the subject

Introduction Customer service is one of the most important factors for a company’s success, as it has a direct impact on customer […]

Gabriela Andrade11 de December de 20233 min read
Customer Service

Customer Success vs. Customer Service: understand the difference

Understand the main characteristics that differentiate Customer Success and SAC

Gabriela Andrade1 de December de 20222 min read
Customer Service

Discover 4 incredible powers of customer service

In this article, you'll discover the incredible powers of customer service and how it can save your company.

Gabriela Andrade10 de November de 20221 min read
Customer Service

Omnichannel customer service: what is it and how to implement it?

Omnichannel service is already part of what customers consider essential in their shopping experience. Find out all about this service model and how to implement it in your business.

Gabriela Andrade13 de October de 20228 min read
Customer Service

Humanized service: learn how to put it into practice

While many companies swear on their faces that they are delivering humanized and effective customer service, consumers say they don't experience this as much.

Gabriela Andrade6 de October de 20222 min read
Customer Service

World’s worst customer service manual: how to deliver the worst customer experience

Learn how to deliver the worst customer experience with the world's worst customer service manual.

Gabriela Andrade10 de August de 20224 min read
Customer Service

Scootando in Practice: How would Scooto help support a telephone operator and an e-commerce business?

To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.

Laura14 de July de 20225 min read
Business Management, Customer Service

Customer service BPO: to outsource or not to outsource?

Learn about the concept of BPO applied to customer service, its advantages and how to make the right decision when outsourcing this strategic demand for the success of your business.

Laura15 de June de 20225 min read
Customer Service

SAC: Understand what customer service is and its importance

What are the challenges of a CEO faced with the exponential growth of a startup?

Laura1 de June de 20222 min read
Customer Service

3 things motherhood teaches you about customer service

Generate, give birth, create, mother. Being a mother is one of the most complex jobs anyone can hold. This position, which comes […]

Laura5 de May de 20223 min read
Customer Service

4 tips that will save your call center

Everyone knows that offering a good customer service experience is important to the success of a business. But what you might not know is how to make it happen.

Gabriela Andrade11 de April de 20222 min read
Customer Service

Service is still the ugly duckling in companies

We've reached 2022 and we're still facing problematic issues in relation to companies' service sectors.

Gabriela Andrade11 de April de 20221 min read
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