Commercial onboarding aims to identify customers’ real needs

Scooto is a 100% remote customer relationship center that offers sales services,lead qualification and customer service in an empathetic and humanized way. That’s why one of the main pain points for those who come to Scooto is the need to sell more. What usually happens is that the difficulty in selling is often a symptom of a series of other problems that have not even been identified.

Requesting a proposal from Scooto is almost like a consultancy, a diagnosis. We assess the type of operation that is best suited to the client’s real needs, how many positions and for how long it needs to take place. Our commercial team helps to map out the most strategic actions for the company’s moment so that the results obtained are sustainable within the customer service chain.

Based on the information gathered, a briefing is drawn up with all the points necessary for the operation to be set up, and a cadence that works is determined.

Evelyn Antunes, Scooto’s Commercial Director, says that it’s common for contacts to come to Scooto without knowing very well what the company’s real needs are, or to think of solutions that, in reality, wouldn’t be sustainable in the organization’s operational scenario.

After filling in the initial form, still on our website, Scooto ‘s sales team returns within 24 hours with information, and the leads that follow take part in a call with the team within 45 minutes. Within 48 hours, the customer has a proposal for what they really need.

Do you believe that Scooto can improve your company’s customer relations?