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Gestão de Negócios

Atendimento ao Cliente

Ilustração de iceberg com grande parte abaixo da superfície

O Iceberg do Custo de CX: o que você não está vendo pode estar afundando sua operação

O Iceberg do Custo de CX: o que você não está vendo pode estar afundando sua operação A conta que você faz

1 de julho de 2025

gestão

Como saber se sua empresa já precisa de um BPO de atendimento

No cenário empresarial atual, proporcionar uma experiência excepcional ao cliente é essencial para se destacar da concorrência. Uma estratégia eficaz para alcançar

6 de março de 2025

gestão

BPO: o segredo das empresas que crescem rápido

Se você é CEO de uma startup em ritmo acelerado de crescimento, já deve ter se deparado com desafios como a necessidade

25 de fevereiro de 2025

foto de pessoas dando a mão em forma de união

gestão

Gestão de equipes: como aplicar na sua empresa l Scooto

Ter uma boa gestão de equipes é essencial para o sucesso de qualquer empresa, seja qual for a sua área de mercado.

5 de dezembro de 2023

gestão

Comunicação assertiva: 10 dicas de como aplicá-la

A comunicação é uma habilidade fundamental para o bom funcionamento de todos os setores de uma empresa, mas se torna ainda mais

14 de agosto de 2023

gestão

Comunicação SCOT: o que é e como aplicar

Não é novidade que a boa comunicação é fator essencial para o funcionamento de qualquer empresa, já que impacta diretamente o desempenho

3 de agosto de 2023

gestão

Backoffice: o que é e como implementar

Encontrar maneiras de otimizar as operações internas é essencial para empresas que desejam alcançar bons resultados em todos os seus setores. Uma

31 de julho de 2023

Vantagens do home office: como transformar seus resultados

É fato que, no mercado atual, a flexibilidade e a otimização dos recursos são essenciais para o sucesso de uma empresa, seja

26 de maio de 2023

gestão

Práticas para incentivar o bem-estar no trabalho remoto

Garantir o bem-estar no trabalho remoto é essencial para empresas que desejam obter bons resultados e melhorar a produtividade de seus colaboradores, além de contribuir para reduzir a rotatividade de funcionários. Saiba como incentivar o bem-estar nesse modelo de trabalho.

16 de março de 2023

É possível terceirizar o atendimento sem ferir a LGPD?

Manter a segurança dos dados é essencial na hora de terceirizar. Entenda como é possível terceirizar o atendimento sem ferir a LGPD.

8 de fevereiro de 2023

Entenda como a Scooto cumpre a LGPD

LGPD é a sigla que se refere à Lei Geral de Proteção de Dados. Entenda o que é e como a Scooto cumpre a LGPD.

2 de fevereiro de 2023

Liderança feminina: práticas para incentivar mulheres líderes

Hoje, as mulheres ocupam 38% dos cargos de liderança no Brasil. Descubra práticas para incentivar lideranças femininas na sua empresa.

12 de janeiro de 2023

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SCOOTA SÓ

A NEWSLETTER DA SCOOTOVERSO

Se inscreva para ficar por dentro das inovações humanizadas!

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