Good service needs to take into account some basic premises and, to list them, we consulted the most specialized team on the market: our Scooterists.

Often, the customer isn't even clear about what they really need. In these cases, it is essential to be sensitive and genuinely interested in listening to them, focusing on understanding their pains.

I'm often asked this question. Why, after all, does Scooto only hire women? Incredible as it may seem, it wasn't something that was initially planned.

Building a solid team involves changing the way we view working relationships as a whole.

The startup began the year with 20 service providers and will end it with more than 125

Understand why it's important to pay attention to this stage of the buying journey

Only 16.9% of startup founders are women, and only 0.7% are mostly women.

It's impossible to tell the story of Scooto without telling the stories of the Scooteiras; in fact, they intertwine and shape this company that has gradually transformed the market.

In the workplace, a commission, a financial bonus or a gift if the employee works well is almost a convention.

We're not enemies of customer service robots and we'll explain why.

Understand why outsourcing customer service can be a good option for your company

Remote work, despite its advantages, brings with it many challenges. How do you know if remote work is for you? How do you manage remote teams? Understand what skills are needed, how to overcome the challenges and how to manage this work model.