The retail shopping experience | Marina Vaz
Understand the new direction of the physical shopping experience from the perspective of Marina Vaz, founder and CEO of Scooto.
Sales: 3 practices to guarantee good results
Discover 3 practices that will help guarantee good sales results.
Cold prospecting is by the fingernail, everything else is pamphleteering
There is a way of cold prospecting without being invasive. Learn more about cold prospecting at Scooto, with Marina Vaz.
Omnichannel customer service: what is it and how to implement it?
Omnichannel service is already part of what customers consider essential in their shopping experience. Find out all about this service model and how to implement it in your business.
Outbound will die
Outbound, that way of calling and emailing people who have never heard of your company. Yes, it's kicking in.
Humanized service: learn how to put it into practice
While many companies swear on their faces that they are delivering humanized and effective customer service, consumers say they don't experience this as much.
Customer Experience and the GDPR
Learn how to make the Customer Experience memorable and enjoyable in companies, without infringing the General Data Protection Law.
No, we’re not a family
Gabriela Ioshimoto, CPO at Scooto, shows how the perception of family in a professional environment can be detrimental to working relationships.
Qualifying leads and traveling the world
Get to know the story of Ana Fabrício, a scooterist from Rio Grande do Sul, who prospects and qualifies leads while traveling the world in a motorhome.
After-sales: the best strategies to retain and build customer loyalty
Investing in after-sales can bring positive results in LTV, CAC and customer retention. In this article, you'll learn about the best after-sales strategies to build customer loyalty.
Protagonism at Scooto: Fruta at the World Cup
Get to know Fruta na Copa, the #sextou moment of Scooteiras, the result of the protagonism of Gabriela Coelho, head of operations at Scooto.
Customer satisfaction survey: everything you need to know
Satisfaction surveys are one of the best tools for understanding the customer experience. Learn about the 3 main types of satisfaction survey.