B2B sales: 3 basic tips to avoid objections
Learn 3 basic tips to avoid objections in B2B sales and start selling more.
World’s worst customer service manual: how to deliver the worst customer experience
Learn how to deliver the worst customer experience with the world's worst customer service manual.
What is the customer retention rate? Check it out
Understand the real purpose of retaining your customers and learn how to do customer retention the right way.
Customer experience: how can you use market research to improve your strategy?
When it comes to customer experience, market research helps you better understand the profile of your target audience and can even build your company's Ideal Customer Profile (ICP), which will help you develop more assertive campaigns and establish communication that is more in line with the profile of your consumers.
5 tips to avoid making mistakes in the customer shopping experience
To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.
How to delight the customer: check out 5 successful tips
Customer satisfaction and delight: The secret of leading brands Do you think that delighting and satisfying the customer are the same thing? […]
Growing up hurts
What are the challenges of a CEO faced with the exponential growth of a startup?
4 tips that will save your call center
Everyone knows that offering a good customer service experience is important to the success of a business. But what you might not know is how to make it happen.
Customer research generates qualitative data for building company strategies
In addition to pre-sales, sales and support services, Scooto has done important work in customer research operations.
Remote working and the constant need for control
There is a certain insecurity in the collective subconscious, especially among employers, when it comes to 100% remote work.
5 tips to avoid cancellations and retain your customers
We've put together five tips to keep your customers happy and reduce the cancellation rate for your product or service once and for all.
Women’s financial autonomy is the key to reducing inequalities
Despite achievements, women still deal with inequality in the job market and in life