Service is still the ugly duckling in companies
We've reached 2022 and we're still facing problematic issues in relation to companies' service sectors.
Against the market: why humanize service?
Despite the agility of artificial intelligence and its other attributes that contribute to the functionality of various processes, there are segments where human action is essential, such as customer service.
The pain of growing up
My husband's family is very large and growing thanks to the great matriarch of the family: Grandma Justina.
Selling, networking and reinventing yourself
Selling is about relationships. This is the maxim that Scooteira Mônica Falcon defends rigorously in her work at Scooto.
Marina Vaz at the Museu da Pessoa
The Museum of the Person is a virtual and collaborative museum. It is open to anyone who wants to record and share their life story.
What the hell is NPS anyway?
Net Promoter Score has been the measure of success for many companies, but it only serves to generate what you want to hear.
The 10 commandments of good service
Good service needs to take into account some basic premises and, to list them, we consulted the most specialized team on the market: our Scooterists.
Listening is the first step on the road to success
Often, the customer isn't even clear about what they really need. In these cases, it is essential to be sensitive and genuinely interested in listening to them, focusing on understanding their pains.
Why does Scooto only hire women?
I'm often asked this question. Why, after all, does Scooto only hire women? Incredible as it may seem, it wasn't something that was initially planned.
How to build a solid and lasting team
Building a solid team involves changing the way we view working relationships as a whole.
Scooto grows 550% in 2021
The startup began the year with 20 service providers and will end it with more than 125
3 after-sales opportunities
Understand why it's important to pay attention to this stage of the buying journey