In December 2021, Scooto entered into a partnership with a major fintech company specializing in corporate accounts. Since then, this union has grown and generated results far beyond expectations.
What began with the decision to hire 12 humanized and personalized Customer Experience PAs became a large operation that currently has 91 PAs divided into Security, Collections, Commercial, Social Networks and Telephony.
In addition to winning the RA1000 certificate, which is awarded to companies that have excellent customer service ratings on Reclame Aqui, Fintech also achieved excellent results in CSAT, Volumetrics, N1 Support and Quality.
Scooto achieves these results by acting on the basis of three fundamental pillars: active listening; empathy and resolution; and identifying opportunities.
