Learn how to deliver the worst customer experience with the world's worst customer service manual.

Understand the real purpose of retaining your customers and learn how to do customer retention the right way.

When it comes to customer experience, market research helps you better understand the profile of your target audience and can even build your company's Ideal Customer Profile (ICP), which will help you develop more assertive campaigns and establish communication that is more in line with the profile of your consumers.

To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.

To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.

Customer satisfaction and delight: The secret of leading brands Do you think that delighting and satisfying the customer are the same thing? […]

Outsourcing any sector of a company can be the solution to current problems or, if not managed properly, the cause of new worries.

Outsourcing any sector of a company can be the solution to current problems or, if not managed properly, the cause of new worries.

Learn about the concept of BPO applied to customer service, its advantages and how to make the right decision when outsourcing this strategic demand for the success of your business.

What are the challenges of a CEO faced with the exponential growth of a startup?

What are the challenges of a CEO faced with the exponential growth of a startup?

What are the challenges of a CEO faced with the exponential growth of a startup?