Scootando in Practice: How would Scooto help support a telephone operator and an e-commerce business?
To show how it works in practice, we illustrated two situations of very dissatisfied customers and Scooto's action to reverse them.
How to delight the customer: check out 5 successful tips
Customer satisfaction and delight: The secret of leading brands Do you think that delighting and satisfying the customer are the same thing? […]
Support: why or why not invest in good support?
Outsourcing any sector of a company can be the solution to current problems or, if not managed properly, the cause of new worries.
5 precautions when outsourcing your sales department
Outsourcing any sector of a company can be the solution to current problems or, if not managed properly, the cause of new worries.
Customer service BPO: to outsource or not to outsource?
Learn about the concept of BPO applied to customer service, its advantages and how to make the right decision when outsourcing this strategic demand for the success of your business.
What’s behind Elon Musk’s statement?
What are the challenges of a CEO faced with the exponential growth of a startup?
SAC: Understand what customer service is and its importance
What are the challenges of a CEO faced with the exponential growth of a startup?
Organizational culture doesn’t exist
What are the challenges of a CEO faced with the exponential growth of a startup?
Growing up hurts
What are the challenges of a CEO faced with the exponential growth of a startup?
LGPD: understand how the law protects your personal data
You may have seen the option to accept or reject cookies when you visit a website. Or perhaps you’ve received a marketing […]
3 things motherhood teaches you about customer service
Generate, give birth, create, mother. Being a mother is one of the most complex jobs anyone can hold. This position, which comes […]
People love to buy, but hate being sold to
Requesting a proposal from Scooto is almost like a consultancy, a diagnosis. We assess the type of operation that is best suited to the client's real needs, how many positions and for how long it needs to take place. Our commercial team helps to map out the most strategic actions for the company's moment so that the results obtained are sustainable within the customer service chain.