Contact center: learn what it is and how it works
A well-known term used in the customer service area is contact center. In this article, you’ll learn what it is and how […]
Women in the labor market: a summary of their trajectory
The trajectory of women in the job market is marked by major challenges and significant social changes, such as the achievement of […]
SCOT communication: what it is and how to apply it
It’s no news that good communication is an essential factor in the functioning of any company, as it directly impacts team performance […]
SCOOTO CEO MARINA VAZ competes in the Women that Build Awards!
SCOOTO CEO,MARINA VAZ Competes in the Women that Build Awards!
Care startup reinserts mothers into the job market
Care startup reinserts mothers into the job market
SCOOTO brings quality and empathy to organizations
SCOOTO brings quality and empathy to organizations
Understand what ESG is and why companies are adopting its practices
Understand what the acronym ESG (Environmental, Social and Governance) stands for and why companies are adopting its practices.
Customer Success vs. Customer Service: understand the difference
Understand the main characteristics that differentiate Customer Success and SAC
Zappos
In this article, Marina Vaz, CEO of Scooto, talks about Zappos, one of the biggest sources of inspiration for Scooto.
Lead is also a person
In this article, Marina Vaz, CEO of Scooto, talks about the failure of cold prospecting and uses her email inbox as an example.
Discover 4 incredible powers of customer service
In this article, you'll discover the incredible powers of customer service and how it can save your company.
Pre-sales service generates conversion and customer retention
Learn about the success story of a client in the food industry who, with the work of a single Scooterist, received new prospects, closed sales and retained customers.